Expertise that keeps your business ahead of the curve.
From the architecture of new applications, through to design, development and consulting, we cover the application lifecycle, fortified by our 24×7 support services.
With Application development being an emerging space for Blue Crystal Solutions, we can help you build a bespoke application from the ground-up or help you salvage an underperforming application.
Our personal approach means we can jump in and develop solutions in a way that gives you options not available “off-the-shelf” while still adhering to your business needs. Using proven development methodologies, tools, and managed services our global experts can help you improve your time to market and reduce risk.
Mary Lamont, Senior Manager, Application Services
Application Support Service
We support for your business applications across various platforms, technologies and deployments.
In order to carry out day-to-day business functions smoothly, you need your applications to be consistently available and performing at an optimal level. Maintenance and support requires domain experts who can ensure that all your applications are in good health and help you address challenges that arise over time.
BCS’s Application Support service provides a single point of contact for customers requiring technical support, request for service or general assistance for their business applications. This includes business critical and non-critical applications across various platforms, technologies and deployments such as cloud, hybrid and on-premises.
Our support packages include:
Preventing outages to provide continous, world class
management of your applications.
Our bluediamondᶟ tool is an all in one monitoring service for your databases, applications, and infrastructure, providing you with peace of mind that your mission critical environments are being carefully managed.
Key features include:
- 24/7 data and log monitoring
- Problem and incident recognition
- Improved trend analysis, monitoring and proactive alerting
- Fully scalable and customisable
- Ability to easily add and configure monitoring of new technologies and components
Australian Energy Market Operator
Since 2004, Blue Crystal Solutions have been providing “worry free” managed services for business critical Australian Energy Market Operator (AEMO) environments to gas and electricity generators and retailers who are subject to the AEMO regulations.
Our longevity in the market has made us experts in the energy industry. This includes planning, upgrading implementing and supporting market trading applications and databases.
We participate and represent our clients in AEMO User Group meetings to keep abreast of regulatory changes, their timing and implementation requirements.
How we support AEMO Managed Services
BCS assists our customers to meet AEMO regulations through the management of Infoserver and multi-Participant environments throughout South Australia, Victoria, Queensland and NSW on behalf of our clients.
Need assistance in meeting your AEMO regulations requirements? We can help.
- Application and database administration for highly available AEMO environments
- Monitoring of AEMO software including data downloads,
- Regular reporting including AEMO bulletins, change and market notices
- 24×7 service to ensure environment uptime
- Develop and support custom AEMO related applications, interfaces and reports.
Understand what our application services can bring to your organisation and more.
Benefits & How To Guide: Moving Oracle E-Business Suite 12.1.3 to AWS
Oracle Applications E-Business Suite (EBS) is an Enterprise-wide suite of integrated applications such as CRM, Supply Chain/Logistics, HR/Payroll, Procurement, Finance, Payables/Receivables etc., which is implemented within organisations to automate business operations. It also consumes an enormous part of the overall IT budget. But this does not mean that the organization needs to purchase or lock themselves into expensive and/or legacy on-premise hardware.
5 Reason To Work With A Local IT Managed Service Provider
Developing strategic partnerships with outsourced IT managed service providers can be successful and deliver tangible business benefits such as reduced IT spend and operational efficiencies, if a Managed Service Provider is the right fit for your business.
Delivering the Oracle E-Business Support: A fully managed service, with on-site Leadership and Database support
The challenge for SA Health was to find a partner they could trust to keep their systems operating efficiently with minimal disruption. With BCS being South Australian owned and operated and a a specialised supplier of Cloud, Application, Database & Infrastructure/Operating System Management, Modernisation and Transformation services, the choice was easy.