Preventor of services outages. Provider of continous, world-class management of your services. 24x7 monitoring.
Our 24x7 monitoring tool, bluediamondᶟ, is an all in one proactive monitoring service for your cloud, databases, applications, and infrastructure, providing you with peace of mind that your mission critical environments are being carefully managed.
- 24/7 monitoring & proactive alerting
- Problem and incident recognition
- Fully scalable and customisable
- Easily add and configure monitoring of new technologies and components
- Uplifts security protocols & doesn’t store client data.
- 10+ years of BCS innovation
- Leaves the worrying and remediation to us.
Innovative technology that's nationally recognised.
The iAwards unearth, recognise and reward excellence in Australian innovation that is making a difference and has the potential to create positive change for the community.
We’re pleased to announce that our BlueDiamond achieved a finalist status in the 2023 Australian Industry Information Association (AIIA) State Awards. The AIIA is a peak representative body and advocacy group for the IT and Digital Community.
How BlueDiamond's 24x7 monitoring works
COLLECT
bluediamondᶟ collects environment metrics and logs for your cloud, databases, applications and infrastructure.
MONITOR
Your environment is constantly monitored for events and issues with information available to our support team via a web portal, allowing drill down from alerts into specific related data.
ALERT
If an error is identified, our team is alerted 24/7 and then work together with stakeholders to remediate & minimise disruption.
SUPPORT
Additional alerting out of hours via SMS and automatic escalation for P1 & P2 incidents also occur to minimise disruption.
Anonymous, BCS' Customer Satisfaction 2022 Survey
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Understand what our services can bring to your organisation and more.
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