Welcome to our Customer Support Service.
Australian-based IT SUPPORT service desk
From here you are able to login to our customer support portal and monitor the progress of all your service requests.
Our own service desk, aligned to ITIL/ITSM standards provides support services for software IT solutions to all our customers.
Our IT support service lifecycle includes:
- Level, 1, 2, 3 & 4 ITIL functions
- Strict Service Level Adherence (SLAs)
- Reporting and escalations
- Proactive monitoring
- Infrastructure, application and database security patching
- Incident & problem management
- Change & release management
- Roadmapping and continual service improvement planning
- Client business hours and out-of-hours options
Don’t have log in details? Contact us for assistance.