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Concierge Services

The majority of IT service vendors provide general support & monitoring for their clients; however, they often leave much to be desired when it comes to niche database expertise. As a result, you can often find yourself with a skills gap when it comes to support & monitoring capabilities within your environments

Concierge service enables you to leverage proven expertise and technical skills to fill resource gaps or alternatively act as a backup monitoring service for unexpected database, operating system & application specific events.

Minimise your business risk and utilize concierge as a backup solution, should your current service provider be unavailable or not have the resources/skills to resolve your issues.

Talk to an expert

 

Concierge Service Options

 

Expert

BCS will provide trusted technical guidance on strategy, architecture, performance issues or general technical advice utilising high end experienced consultants to complement your BAU services.

Monitor

Non-intrusive, passive BlueDiamond monitoring designed to provide you with a monthly reconciliation of alerts against your current service provider or in-house monitoring, offering an added layer of risk mitigation for your business-critical systems.

Comprehensive

Non-intrusive, proactive BlueDiamond monitoring designed to complement your current service provider or in-house monitoring. Insurance policy for your most critical systems to give you peace of mind knowing that business risk is minimised.

Concierge Service Options

 

Features
  • Expert consultation service:
    • Architecture
    • Performance
    • Tuning
  • 24×7 monitoring using our inhouse BlueDiamond monitoring tool (Passive or Active)
  • Notification of critical alerts
  • Monthly summary report of all alerts raised
  • Contingency for existing monitoring service