Developing strategic partnerships with outsourced IT managed service providers can be successful and deliver tangible business benefits such as reduced IT spend and operational efficiencies, if an MSP is the right fit for your business.
1. Local providers can offer a personal approach to managed services
A lot of small, medium and large enterprises would undoubtedly consider their data one of the most vital assets in operating a business. The benefit of having your MSP just down the road or on call with the ability to be on site within an hour, is that when emergencies or unexpected issues do occur having a resource on site to work closely with your team can ensure that any outages or technical issues are resolved within the shortest time possible thus minimising potential disruption to your business.
2. Dedicated and informed technical resource
A lot of time is wasted with providers who do not offer a regular and consistent point of contact for your business. Talking to a different person about a reoccurring or repetitive issue can mean you can find yourself repeating previously covered issues with someone who has little to no background on previous troubleshooting undertaken. Having accountable technical expertise that knows your IT systems inside and out and having a strong working relationship with your team can be invaluable.
3. Removes the need to hire expensive internal resources
Hiring technical resources to cover a broad range of skills can sometimes be challenging and expensive. It may also be the case that you are only utilising them for busy periods throughout the year such as workload intensive projects or seasonal work. If this is the case it may not be cost effective to hire for short term contracts or employ full time staff who are only used for parts of the year. Using a MSP enables you to focus your efforts on your core business and your customers.
4. Support the local economy
When a business buys locally the benefits of that are felt much further than just the supplier and its employees. Examples of other economic benefits include increased capacity to create jobs within the supplier and other businesses that transact with the supplier. A percentage of the revenue made has the potential to be recirculated back into local businesses which in turn can start a positive economic knock-on effect throughout the local community.
5. Can be more cost effective
There is a commonly held belief that using a large offshore provider can be more cost effective. However, whilst the hourly rate may be cheaper, the business overheads associated with making sure that deliverables are of sufficient quality and conform to your requirements will often offset the low rate. In addition, the lack of a customer centric approach will typically require higher relationship management effort. These factors will often end up costing your business more than if you’d gone with a trusted local supplier.