fbpx

Delivering the Oracle E-Business Support: A fully managed service, with on-site Leadership and Database support

Technology used

BACKGROUND

SA Health is the largest government department in South Australia. The public health sector has been under relentless pressure to reduce costs year on year, whilst demand for improved quality and services to the public has increased. In an effort to address this at a large scale, SA Health implemented a state-wide Oracle E-Business solution to enable the achievement of its financial, procurement and supply chain strategic objectives. The solution supports 27 health sites across 400 locations with over 5000 users.

The Challenge

The challenge for SA Health was to find a partner they could trust to keep their systems operating efficiently with minimal disruption.

With BCS being South Australian owned and operated and a a specialised supplier of Cloud, Application, Database & Infrastructure/Operating System Management, Modernisation and Transformation services, the choice was easy. BCS was engaged to provide a fully managed E-business service, with on-site Team Leadership and on-site/off-site/off-shore DBA support including coverage for out of hours work.

Finding a partner who was based locally who could react rapidly to provide technical support and advice was of upmost importance to SA Health and as a result, has been a huge driver to the success of the partnership

“We regard Blue Crystal Solutions as one of our key strategic IT suppliers. Throughout our long-standing engagement, BCS have delivered significant improvements to the automation, stability, and availability of our Oracle Corporate Systems application. Their work has ensured our business, and our hospitals and other health services continue to operate efficiently with minimal disruption.“
Mary Lamont
Senior Manager, Application Services

THE OUTCOME

Since commencement of services, BCS has implemented solutions to several long-standing issues and addressed performance concerns which have now considerably stabilised their E-Business environment.

To learn more about how BCS can help your Application or Database Administration needs, contact the BCS Team.